AI-native support platform for SaaS teams

Customer support for SaaS teams,
powered by live chat, email, and AI.

Handeza brings live chat, email support, Docs, AI Answers, contacts, ratings, reports, and team inboxes into one clean workspace.

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14-day free trial · No credit card required · No free forever plan

The problem

Free live chat is fine until
support becomes real work.

Once you have paying customers, email, live chat, docs, AI, contacts, and team handoffs can't live in separate tools anymore. Scattered support kills response time, burns agents, and frustrates users.

💬
Live chat widgets were fine for early-stage
Free tools handle simple demos but don't scale to a real team with roles, inboxes, and SLAs.
📬
Email, chat, and docs end up in three different places
Your team juggles Gmail, Intercom, and Notion. Conversations get missed. Context is always missing.
✦
Handeza brings them together
One inbox for live chat, email, offline requests, AI Answers, Docs, contacts, agents, and reports. Simple enough for indie founders. Solid enough for growing teams.

More serious than free live chat. Simpler and more affordable than Intercom.
Built for SaaS teams that want support + AI in one inbox.

Everything in one place

The full support stack,
without the bloat

Every tool your team needs to support paying customers—live chat, email, AI, docs, contacts, and reporting—all inside one workspace.

  • Shared Inbox

    All conversations from all channels in one place. Assign, filter, and resolve without switching tabs.

  • Live Chat Widget

    Embed a clean, branded chat widget on your product. Real-time conversations when agents are available.

  • Email Support

    Forward your support inbox into Handeza. Emails land alongside chat conversations, with inbox-specific signatures.

  • Offline Requests

    Customers can leave a message when no agents are online. Requests arrive in the inbox like any other conversation.

  • Docs

    Build a knowledge base your team and AI both use. Write articles, organize by category, and publish in minutes.

  • AI Answers

    Customers get instant, accurate answers from approved sources. Agents review AI activity and can step in anytime.

  • Contacts

    Every customer who reaches out is saved as a contact. See conversation history, tags, and metadata in one view.

  • Team Agents

    Invite teammates, assign roles (Owner, Admin, Agent), set inbox access, and auto-assign incoming conversations.

  • Ratings

    Customers rate their support experience after conversations close. Track agent and inbox performance over time.

  • Reports

    Conversation volume, response times, resolution rates, customer ratings, AI usage, and agent performance.

  • Live View

    See which visitors are browsing your site right now. Available on Growth and Pro plans for proactive outreach.

AI Answers

Customers get answers instantly.
Agents stay in control.

AI Answers let customers resolve questions directly inside the chat widget using your approved knowledge. No hallucinations, no black boxes.

  • Draws only from approved sources. Docs articles, manual FAQ entries, and imported website pages. Nothing outside what you authorize.

  • Agents can review all AI activity. See every question asked, every answer given, and step in when needed.

  • Included with fair-use limits. 1,000–20,000 AI Answers per month depending on your plan. Extra usage available anytime.

  • Enabled per inbox. Turn AI Answers on or off for each inbox independently. Full control over where automation applies.

Live Chat & Email

One inbox for chat,
email, and offline.

Your customers don't care which channel they used. Neither should your team. Everything lands in the same inbox.

  • Real-time chat when agents are available
    Customers get instant responses when your team is online. The widget switches to offline mode automatically when they're not.
  • Email forwarding into the same inbox
    Point your support@ address at Handeza. Emails become conversations with full thread history, the same as chat.
  • Inbox-specific signatures & branding
    Set custom email signatures per inbox. Manage widget branding per channel. Your brand stays consistent across every touchpoint.
  • Customer satisfaction ratings
    After a conversation closes, customers can leave a rating. See scores per agent, per inbox, and over time.
Team & Agents

Built for teams,
not just solo founders.

Invite teammates, define what they can access, and keep support moving even as your team grows.

  • Owner
    Full access to billing, settings, and all inboxes
    1 per workspace
  • Admin
    Manage inboxes, agents, and knowledge sources
    Full access
  • Agent
    Access to assigned inboxes only. Reply, resolve, and close conversations
    Limited access
Reports

Know what's happening in support, at a glance.

Built-in reporting tells you how your team is performing, where customers are struggling, and how AI is contributing—without needing a BI tool.

Conversations
284
↑ 12% this week
Avg. Response
4m
↓ 22% faster
CSAT Rating
4.8
out of 5.0
AI Answers
831
this month
Pricing

Simple, honest pricing

14-day free trial on every plan. No credit card required. No free forever plan.

Starter
$ 29 /month

For indie founders and small teams getting serious about support.

  • 1 inbox
  • 2 agents
  • 1,000 AI Answers/month
  • Live chat & email
  • Docs & AI Answers
  • Contacts, reports & ratings
Start free trial
Most popular
Growth
$ 79 /month

For growing SaaS teams that need more inboxes, agents, and AI capacity.

  • 3 inboxes
  • 5 agents
  • 5,000 AI Answers/month
  • Everything in Starter
  • Live View (visitor monitoring)
  • AI activity logs
Start free trial
Pro
$ 149 /month

For high-volume support teams running multiple inboxes at scale.

  • 10 inboxes
  • 15 agents
  • 20,000 AI Answers/month
  • Everything in Growth
  • Priority support
  • Advanced reports
Start free trial
Custom
Talk to us

For teams with specific volume, compliance, or onboarding needs.

  • Higher AI Answers limits
  • More agents & inboxes
  • Dedicated onboarding
  • Custom contract & SLA
  • Priority account support
Contact sales

AI Answers are included with fair-use limits on every paid plan. Need more?
Add extra usage anytime — no plan upgrade required.

FAQ

Common questions

Handeza offers a 14-day free trial on all plans with no credit card required. There is no free forever plan. After your trial, you choose a plan to continue.
Yes. Create separate inboxes per brand or product, each with its own widget, email address, agents, and AI Answers setup. Growth and Pro plans include multiple inboxes for exactly this use case.
Yes. Your live chat widget and your support email both connect to the same Handeza inbox. Agents see and respond to everything in one place, regardless of which channel the customer used.
Yes, when AI Answers is enabled for an inbox, customers can ask questions and receive answers drawn from your approved knowledge sources (Docs, FAQ entries, imported pages). Agents can review all AI activity and step in at any time.
Yes. All paid workspaces can configure widget branding — including the name, logo, and colors shown to customers. No Handeza badge is required on paid plans.
No credit card is required to start your 14-day free trial. You only need to add payment information when you decide to continue after the trial ends.
Handeza is built for SaaS teams that want live chat, email, Docs, AI Answers, and reports without enterprise complexity or enterprise pricing. If Intercom feels too heavy or too expensive for your stage, Handeza is worth a look.

Ready to support customers from one AI-native inbox?

Set up your workspace in minutes. No credit card required.

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