Products

One platform, every support module

Handeza is a single platform made of modules that work together: live chat, shared inbox, AI Answers, the chat widget, Docs, contacts, and reporting. Use them all from one workspace.

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Modules

Everything that ships with Handeza

Each module is part of one platform—no separate purchases, no integrations to maintain.

  • Live Chat

    Real-time conversations with customers through a branded widget, with automatic offline mode when no agents are available.

  • Shared Inbox

    Live chat, email, and offline messages in one place. Assign, filter, tag, and resolve as a team.

  • AI Answers

    Instant answers for customers and AI-assisted drafts for agents, drawn only from your approved knowledge sources.

  • Chat Widget

    A single snippet adds the widget to your site. Configure branding, colors, and which inbox it connects to.

  • Docs

    A knowledge base your team and AI both use. Write articles, organize by category, and publish in minutes.

  • Contacts

    Every customer is saved with history, tags, and metadata, giving agents context the moment a conversation opens.

  • Reporting

    Conversation volume, response times, resolution rates, ratings, AI usage, and agent performance in one view.

  • Team & Agents

    Invite teammates, set roles and inbox access, and auto-assign incoming conversations to the right agents.

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