Frequently asked questions

Handeza is an AI-native customer support platform for SaaS teams. It combines live chat, a shared inbox, email, offline messages, AI Answers, customer context, Docs, ratings, and reporting in one workspace.

It is built for SaaS founders, support managers, operations leads, and small teams who want a focused support workflow with AI assistance—without enterprise complexity or enterprise pricing.

Yes. You can embed a branded live chat widget on your product and reply to customers in real time when your team is online. The widget switches to offline mode automatically when no agents are available.

Yes. Live chat, email, and offline messages all land in one shared inbox. Your team can assign, filter, tag, and resolve conversations together without switching tools.

When AI Answers is enabled for an inbox, customers can ask questions and receive answers drawn only from your approved sources—Docs articles, FAQ entries, and imported pages. Agents also get AI-assisted draft replies they can review and edit, and can review all AI activity and step in at any time.

Yes. Handeza is designed for SaaS support specifically, with multiple inboxes per brand or product, team roles and inbox access, customer context, and reporting that fits how SaaS teams work.

Every plan includes a 14-day free trial with no credit card required. There is no free forever plan. After the trial, you choose Starter, Growth, or Pro to continue. See the pricing page for details.

Add a single snippet to your site to load the chat widget, then configure its branding, colors, and which inbox it connects to from your workspace settings. Setup takes a few minutes.

Handeza is built for SaaS teams that want live chat, email, Docs, AI Answers, and reports in one workspace. If tools like Help Scout, Intercom, or Crisp feel too heavy or too expensive for your stage, Handeza is worth a look.