Terms of Service

Overview

By creating an account, accessing Handeza, or using our services, you agree to these Terms. If you use Handeza on behalf of a company or organization, you confirm that you have authority to accept these Terms on behalf of that organization.

If you do not agree to these Terms, you must not use Handeza.

1. The service

Handeza is a customer support platform for businesses. The service may include:

• shared inboxes;
• live chat;
• offline message forms;
• customer conversation management;
• AI-assisted replies and summaries;
• automation;
• team collaboration;
• customer context;
• reporting;
• integrations;
• documentation or help center features;
• related support tools.

We may improve, modify, add, or remove features over time.

2. Accounts and eligibility

To use Handeza, you may need to create an account.

You agree to:

• provide accurate account information;
• keep your login credentials secure;
• promptly update your account information if it changes;
• be responsible for activity under your account;
• notify us if you suspect unauthorized access.

You must not share individual user accounts in a way that bypasses seat limits, security controls, or subscription restrictions.

3. Organizations and workspaces

If you create or join a Handeza workspace for an organization, that organization may control the workspace and all data submitted to it.

Workspace owners and administrators may:

• invite and remove users;
• assign roles and permissions;
• access workspace data;
• configure inboxes, widgets, routing, and integrations;
• manage billing;
• export or delete certain data where supported.

You are responsible for ensuring that your workspace configuration complies with your own legal and business requirements.

4. Subscriptions, trials, and billing

Handeza may offer free trials, paid subscriptions, usage-based features, or add-ons.

By subscribing to a paid plan, you authorize Handeza or our payment processor to charge the applicable fees, taxes, and recurring subscription amounts according to the selected plan.

Unless otherwise stated:

• subscriptions renew automatically until cancelled;
• fees are billed in advance;
• charges are non-refundable except where required by law or expressly stated by Handeza;
• you are responsible for taxes, duties, and similar charges;
• plan limits may apply to seats, inboxes, messages, AI usage, storage, or other features.

If payment fails, we may suspend or limit access to the service until payment is completed.

5. Cancellation

You may cancel your subscription according to the cancellation options available in the product or by contacting support.

Cancellation stops future renewals but does not automatically refund past charges unless required by law or expressly approved by Handeza.

After cancellation, your access may continue until the end of the current billing period unless otherwise stated.

6. Acceptable use

You must not use Handeza to:

• violate any law or regulation;
• infringe intellectual property, privacy, or other rights;
• send spam, phishing, scams, or deceptive messages;
• upload malware, viruses, or harmful code;
• attempt unauthorized access to systems or data;
• interfere with the security, integrity, or performance of Handeza;
• reverse engineer, scrape, or copy the service except where legally permitted;
• abuse, harass, threaten, or harm others;
• process sensitive regulated data unless you have appropriate rights and safeguards;
• use the service for illegal surveillance or unlawful profiling;
• overload the service or bypass rate limits;
• resell or provide Handeza as a competing service without written permission.

We may suspend or terminate accounts that violate this section.

7. Customer data

"Customer Data" means information, messages, files, conversation records, contact details, and other content submitted to Handeza by you, your team, your customers, or your end users.

You retain ownership of Customer Data. You grant Handeza a limited right to process Customer Data only as needed to:

• provide the service;
• maintain and secure the service;
• troubleshoot and support users;
• improve reliability and functionality;
• comply with law;
• enforce these Terms.

You are responsible for Customer Data, including its accuracy, legality, and your right to submit it to Handeza.

8. End-user communications

If you install the Handeza widget or use Handeza to communicate with your customers, you are responsible for:

• telling your customers that Handeza or similar service providers may process their messages;
• providing legally required privacy notices;
• obtaining consent where required;
• handling customer requests and complaints;
• ensuring your use of the service complies with applicable laws.

Handeza is not responsible for the content of your communications with your customers.

9. AI-assisted features

Handeza may provide AI-assisted features, including suggested replies, summaries, classifications, routing suggestions, and automation.

AI-generated content may be inaccurate, incomplete, or unsuitable. You are responsible for reviewing AI-generated outputs before using them, sending them, or relying on them.

You must not use AI-assisted features to make decisions that have legal, financial, employment, health, or similarly significant effects on individuals without appropriate human review and legal compliance.

Handeza does not guarantee that AI-generated content will be correct, complete, or error-free.

10. Integrations and third-party services

Handeza may integrate with third-party services such as email providers, payment processors, analytics tools, AI providers, authentication providers, and communication platforms.

Your use of third-party services may be governed by separate terms and privacy policies. Handeza is not responsible for third-party services outside our control.

We may change, suspend, or discontinue integrations if needed for security, legal, technical, or business reasons.

11. Intellectual property

Handeza and its software, design, branding, logos, features, workflows, documentation, and technology are owned by Handeza or its licensors.

These Terms do not transfer ownership of Handeza intellectual property to you.

You may not copy, modify, distribute, sell, lease, or create derivative works from Handeza except as allowed by these Terms or with written permission.

12. Feedback

If you provide feedback, suggestions, or ideas about Handeza, you grant us the right to use them without restriction or compensation. This helps us improve the product.

13. Confidentiality

During use of Handeza, either party may receive non-public information from the other. Each party agrees to use reasonable care to protect confidential information and not disclose it except as needed to perform obligations, operate the service, or comply with law.

14. Security

We use reasonable measures to protect the service, but no system is completely secure.

You are responsible for:

• securing your account credentials;
• using strong passwords;
• limiting user permissions;
• reviewing workspace access;
• configuring integrations securely;
• promptly reporting suspected security issues.

Report security concerns to [email protected].

15. Service availability

We work to keep Handeza reliable and available, but we do not guarantee uninterrupted or error-free service.

The service may be unavailable due to maintenance, updates, outages, third-party failures, security events, or circumstances beyond our control.

We may modify, suspend, or discontinue parts of the service where reasonably necessary.

16. Beta or experimental features

Handeza may offer beta, preview, experimental, or early-access features.

These features may be incomplete, unstable, changed, or discontinued at any time. They are provided "as is" and may be subject to additional terms.

17. Suspension and termination

We may suspend or terminate access to Handeza if:

• you violate these Terms;
• payment is overdue;
• your use creates security, legal, or operational risk;
• we are required to do so by law;
• your account is inactive for an extended period;
• continuing service would expose Handeza or others to harm.

You may stop using Handeza at any time. Some provisions of these Terms will continue after termination, including payment obligations, intellectual property rights, confidentiality, disclaimers, limitations of liability, and dispute provisions.

18. Data export and deletion

Where supported, workspace owners or administrators may export certain Customer Data before cancellation or termination.

After termination, we may delete or retain data according to our Privacy Policy, product settings, legal obligations, backup cycles, and legitimate business needs.

You are responsible for exporting data before terminating your account if you need a copy.

19. Disclaimers

Handeza is provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and reliability.

We do not guarantee that:

• the service will be uninterrupted or error-free;
• all defects will be corrected;
• AI outputs will be accurate;
• the service will meet every business requirement;
• third-party integrations will remain available.

20. Limitation of liability

To the fullest extent permitted by law, Handeza will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, goodwill, data, or business opportunities.

To the fullest extent permitted by law, Handeza's total liability for any claim related to the service will not exceed the amount paid by you to Handeza for the service during the three months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

21. Indemnity

You agree to defend, indemnify, and hold harmless Handeza from claims, damages, liabilities, costs, and expenses arising from:

• your use of the service;
• your Customer Data;
• your violation of these Terms;
• your violation of law;
• your violation of third-party rights;
• your communications with customers or end users.

22. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify users, such as posting a notice in the service or updating the date at the top of this page.

Your continued use of Handeza after updated Terms become effective means you accept the updated Terms.

23. Governing law

These Terms are governed by the laws applicable in the jurisdiction where Handeza's operating entity is established, without regard to conflict of law rules, unless applicable consumer protection laws require otherwise.

24. Contact

Questions about these Terms can be sent to:

[email protected]