Features

Everything your team needs to support customers

Handeza brings live chat, email, offline messages, AI assistance, customer context, team workflows, and reporting into one calm workspace built for SaaS teams.

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The full support stack

One workspace, every support channel

Live chat, email, AI, Docs, contacts, and reporting—without juggling separate tools.

  • Shared inbox

    All conversations from every channel in one place. Assign, filter, tag, and resolve without switching tabs.

  • Live chat

    Embed a clean, branded chat widget on your product and reply to customers in real time when your team is online.

  • AI answers & AI-assisted replies

    Customers get instant answers drawn from your approved sources, and agents get AI-assisted draft replies they can review and edit before sending.

  • Offline messages

    When no agents are online, customers leave a message that lands in your inbox like any other conversation, so nothing is missed.

  • Customer context

    Every customer is saved as a contact with conversation history, tags, and metadata, so agents have context the moment a chat opens.

  • Team workflows

    Invite teammates, set roles (Owner, Admin, Agent), control inbox access, and auto-assign incoming conversations to the right people.

  • Email support

    Forward your support@ address into Handeza. Emails become conversations alongside chat, with inbox-specific signatures and branding.

  • Docs & knowledge base

    Build a knowledge base your team and AI both use. Write articles, organize by category, and publish in minutes.

  • Widget integration

    Drop a single snippet onto your site to add the chat widget. Configure branding, colors, and which inbox it connects to.

  • Reporting & visibility

    Track conversation volume, response times, resolution rates, customer ratings, AI usage, and agent performance—without a separate BI tool.

  • Ratings

    Customers rate their experience after conversations close. Track satisfaction per agent, per inbox, and over time.

  • Live View

    See which visitors are browsing your site right now for proactive outreach. Available on Growth and Pro plans.

See Handeza in action

Start a 14-day free trial and set up live chat, email, and AI Answers in minutes.

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