What is Handeza?
Handeza is a customer support platform built for SaaS teams. It brings together the channels and tools a support team relies on—live chat, email, offline messages, a shared inbox, Docs, AI Answers, customer context, ratings, and reports—into one clean workspace.
Instead of stitching together a chat widget, a shared mailbox, a knowledge base, and a separate analytics tool, your team works from a single inbox where every conversation lands, regardless of the channel the customer used.
Who is it for?
Handeza is designed for SaaS founders, support managers, operations leads, and small teams who want a focused support workflow with AI assistance—without enterprise complexity or enterprise pricing.
- Founders who have outgrown a free live chat widget and need real support tooling.
- Support and operations leads who want every conversation in one place.
- Growing teams that need roles, inbox access, and assignment as they scale.
- Teams comparing alternatives to Help Scout, Intercom, or Crisp that want something simpler.
How it works
Getting started takes a few steps:
- Connect your channels. Add the live chat widget to your product and forward your support email address into Handeza.
- Set up your knowledge. Write Docs articles and FAQ entries so AI Answers can respond using only your approved sources.
- Invite your team. Add agents, set roles and inbox access, and auto-assign incoming conversations.
- Support and improve. Reply from the shared inbox, let AI assist where it helps, collect ratings, and track performance in reports.
Feature overview
Every plan includes the full support stack:
- Shared inbox for live chat, email, and offline messages
- Branded live chat widget with offline mode
- AI Answers and AI-assisted replies from approved sources
- Customer context, contacts, and conversation history
- Team roles, inbox access, and assignment
- Docs knowledge base, ratings, and reporting
Want the full breakdown? See the features page or browse the product modules.