Overview
This policy should be read together with our Privacy Policy.
1. What cookies are
Cookies are small text files stored on your device when you visit a website or use an online service. Cookies can help websites remember your preferences, keep you signed in, secure your session, understand how the service is used, and improve performance.
Similar technologies include local storage, session storage, pixels, tags, SDKs, and device identifiers.
2. How Handeza uses cookies
Handeza may use cookies and similar technologies to:
- keep users signed in;
- protect accounts and sessions;
- remember preferences;
- operate the live chat widget;
- remember cookie choices;
- understand website and product usage;
- improve performance and reliability;
- prevent abuse, fraud, and spam;
- support analytics and marketing where allowed.
3. Types of cookies we use
3.1 Strictly necessary cookies
These cookies are required for the website or application to function. They may be used for login, authentication, security, load balancing, fraud prevention, CSRF protection, and remembering privacy choices.
Because these cookies are necessary for the service, they cannot usually be disabled through Handeza's cookie preferences.
Examples may include:
- session cookies;
- authentication cookies;
- CSRF/security cookies;
- cookie preference cookies;
- load balancing cookies.
3.2 Functional cookies
Functional cookies help remember choices and improve your experience.
Examples may include:
- language preferences;
- UI preferences;
- workspace or dashboard preferences;
- remembered form values where appropriate;
- widget display preferences.
3.3 Analytics cookies
Analytics cookies help us understand how visitors and users interact with Handeza.
Handeza may use analytics pixels or similar technologies to understand visits to public marketing and authentication pages, measure campaigns, and improve those public website experiences. These pixels are not intended to track private customer support conversations inside authenticated workspaces.
They may help us measure:
- page visits;
- feature usage;
- traffic sources;
- conversion events;
- product performance;
- errors and usability issues.
Where required, we use analytics cookies only with consent.
3.4 Marketing cookies
Marketing cookies may be used to understand campaign performance, measure advertising effectiveness, or show relevant messages.
Where required, we use marketing cookies only with consent.
3.5 Live chat and widget technologies
If a website uses the Handeza widget, Handeza may use cookies or similar technologies to:
- maintain a chat session;
- remember whether the widget was opened or closed;
- connect messages to the correct conversation;
- prevent abuse;
- route messages to the correct inbox;
- show conversation history where supported.
The business operating the website is responsible for explaining its use of the Handeza widget to its own visitors.
4. Example cookie table
The table below includes cookies and similar technologies Handeza may use. Actual names and durations may vary based on configuration, browser behavior, and workspace settings.
| Cookie or technology | Purpose | Category | Duration |
|---|---|---|---|
| Handeza session cookie | Keeps authenticated users signed in and maintains secure sessions. | Strictly necessary | Session or limited period |
| XSRF-TOKEN or CSRF/security cookie | Helps protect forms and authenticated requests from abuse. | Strictly necessary | Session or limited period |
| Cookie preference cookie | Stores a visitor's cookie choices. | Strictly necessary | Up to 12 months |
| handeza_chat_session | Maintains live chat or offline message session continuity when used by the widget. | Strictly necessary or functional depending on implementation | Session or limited period |
| handeza_widget_session_token | Uses local storage to help connect widget messages to the correct conversation when browser cookie behavior is restricted. | Strictly necessary or functional depending on implementation | Limited period or until cleared by the browser/user |
| Analytics cookies | Helps understand website traffic and product usage. | Analytics | Varies by provider |
| Analytics pixels or tags | Helps understand public website visits, campaign performance, and marketing page usage. | Analytics or marketing | Varies by provider |
| Marketing or campaign cookies | Helps measure campaigns and marketing performance. | Marketing | Varies by provider |
If Handeza later adds or removes cookie categories, this table may be updated to reflect the actual production behavior.
5. Third-party cookies
Some cookies or similar technologies may be set by third-party providers that help us operate, analyze, secure, or improve Handeza.
These may include providers for:
- hosting and infrastructure;
- analytics;
- error monitoring;
- payments;
- email delivery;
- customer communication;
- AI infrastructure;
- advertising or campaign measurement.
Third-party providers may process information according to their own privacy policies.
6. Managing cookies
You can manage cookies in several ways:
- through Handeza's cookie preference controls, where available;
- through your browser settings;
- by blocking or deleting cookies;
- by using privacy controls offered by your device or browser;
- by opting out of certain analytics or advertising technologies where supported.
If you block strictly necessary cookies, parts of Handeza may not work correctly.
7. Consent
Where required by law, we ask for consent before using non-essential cookies such as analytics or marketing cookies.
You can withdraw or change consent where cookie preference controls are available.
Strictly necessary cookies do not require consent because they are needed to provide and secure the service.
8. Browser controls
Most browsers allow you to:
- view cookies;
- delete cookies;
- block cookies;
- block third-party cookies;
- clear site data;
- set privacy preferences.
Browser controls vary by provider and device.
9. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our services.
When we update it, we will revise the "Last updated" date at the top of the page.
10. Contact
Questions about this Cookie Policy can be sent to: